Do you need a quick solution to a technical problem? With our live remote-assistance
tool, a member of our support team can view your desktop and share control of your
mouse and keyboard to get you on your way to a solution.
A member of our support team will talk with you first to determine the nature of
the problem. You will find the answers to security questions and system configuration
requirements on our
FAQ page. You can also view a
demonstration of a screen-sharing session.
- Step 1: Once you are on the phone with a member of our
support team, you will be directed back to this page to initiate the screen-sharing
session. Complete the fields below, select your support representative from the
drop-down menu and click the Click Here button.
- Step 2: You are prompted to download a small virus-free
plug-in.
- Step 3: With your permission, your support representative
can view your screen and share control of your mouse and keyboard.
- Step 4: You are in full control of your computer at
all times. You always have overriding control of your mouse and keyboard, and you
can end the screen-sharing session at any time.